Trader Information
Business identity, contact information and consumer support for OnlineCareAI.
Updated: 6 November 2026 · Applies to: OnlineCareAI app and related services
1. Trader and contact details
OnlineCareAI is provided as part of our business activities. The operator identified below acts as a trader in its relationship with consumers.
- Legal operator / trader
- AIMEDIMIND LLC
- App and service
- OnlineCareAI, including the apps listed as OnlineCare and OnlineCare AI
- Contact email
- support@onlinecare.com
- Website
- https://onlinecare.com/
2. Services covered
AI-assisted health information, personal health tools and related optional paid services. Clinical services, when offered, identify the responsible healthcare provider separately.
This information applies to OnlineCareAI, including the apps listed as OnlineCare and OnlineCare AI and the related Services identified in our Terms of Service. Feature availability can vary by platform, location and purchase.
3. Your consumer rights
Mandatory consumer protections under applicable law remain available, including relevant protections in the European Economic Area and the United Kingdom. Nothing on this page removes your rights concerning the quality of digital content or services, remedies, cancellation, refunds or access to a competent court or regulator.
We are committed to offering the Services in accordance with applicable law. This statement is not a claim that an app store or regulator has endorsed or certified the Services.
4. Support and complaints
Contact support@onlinecare.com, or use the telephone or business address above, with an account, purchase or service concern. Include enough information to identify the issue. Please do not send unnecessary health records, identity documents or full payment-card details by email.
If a purchase was billed by Apple or Google Play, the relevant store also provides subscription-management and refund controls. Your rights against the applicable trader remain governed by law.
